Delivery Information: Timeframes & Insurance...
What if things don't go to plan - what's our refund policy?
OK, everything looks good. You feel that the opal jewellery above could be the one, but what happens if you receive it in the post and don't like it (or don't think your partner would like it)? This is our guarantee. We call it our... "Give, or get an opal, see a smile, or your money back". Our promise is that if you shop online, no matter what happens you can return it for a full refund no questions asked..
"What if something goes wrong with the item at a later date?"
The fact is that when you are dealings with such tiny tolerances occasionally some things can go wrong with jewellery...
- The stone falls out.
- The opal cracks - (We give a 5 year guarantee).
- There is a problem with the setting.
- A surrounding diamond disappears.
We have the experience to know what to look out for to minimise potential future problems. And if something does happen, we're here to make sure you never feel like you made a mistake.
You've probably been around long enough to know that it's at the point when something goes wrong, more than any other time, when you discover the "heart and soul" of a business. Personally I love nothing more than solving a customers challenge and then telling them that it was free of charge. That's real service! I Geoffrey McDonald owner of this business promise that your item is covered with our 24 month warranty. If something goes wrong, we'll fix it quickly and simply.
You will get your item/s FAST!
All items are sent with a 100% MONEY back guarantee that your item will Arrive!
And if you don't like it you can return it no questions asked for a full refund!
We are an Australian business and all items are located in Australia
Delivery IN Australia
All items are sent via Express Post. All items will arrive in a quality display box and will be protected in well packaged envelope/box. We send all item/s within 24 working hours of being purchased. This means that you will get your item/s in 1-2 days after the purchase date (if you're in an Australian city or outlying suburb). We will notify you when we have posted the item.
Delivery OUTSIDE Australia
ALL ITEMS ARE SENT EXPRESS POST INTERNATIONAL: - If you live in a metropolitian area of your country you will get it in 2-4 business days!!! Please note, you will also need a street address NOT a P.O. Box.